Custom CRM Development Company

Skyrocket the quality of your customer relationships with a tailor-made CRM system. If you need scalable, easy-to-use, secure, and cost-efficient custom CRM, our team is the one you can rely on!

What tasks are solved by CRM ?

Increase of customer satisfaction and loyalty

Focus on your customers' needs and make them feel that you take care of them! With a CRM system on board, you can reduce reaction time to customer requests and manage their feedback better. You can gather all the important customer information in one place so your employees can better understand your client’s problems and create personalized ways to communicate with them.

Better data management

Data is a powerful tool unless it's well structured and analyzed. Your CRM functions as a centralized database where you have quick access to all the needed information in the easy-to-perceive format: tables, diagrams, charts, etc. This saves your employees time and nerves on searching through dozens of files and records, making them more productive.

Enhancement of sales and marketing

CRM enables you to set up a well-organized sales process, segment your customers, and create sales dashboards and reports to track your progress. You can streamline the sales cycle and increase customer retention rates to provide your business with more long-lasting success.

Advanced analytics and forecasting

Guesswork is what keeps you from reaching your goals quickly and efficiently. With accurate customer insights, saved and well-structured in one place, you can provide data-driven decisions, review your past performance and build winning strategies for your next steps.

Less manual work

CRM system is what helps you automate all the time-consuming and boring tasks, reducing the number of manual errors. Free your sales team from monotonous tasks giving them more opportunities to focus on the things that matter - attraction of new сlients and increasing the level of satisfaction of current customers.

Marketing optimization

The system accumulates information about the target audience, helps you better understand customer needs, and set up targeted advertising campaigns based on accurate data.

Benefits of adopting Custom CRM Development Services

CRM Services Services We Offer

Business Process Analysis

We analyze carefully your business requirements, problems, goals, and the peculiarities of your business process, and come up with solutions on how they can be improved. We also outline the risks and calculate the potential benefits that can be obtained with the development of a custom CRM system. You will get a full understanding of how to proceed, what development steps and budgets you should expect, as well as a clear idea of what blocks and features you need to include in your custom СRM.

Custom CRM Development

We design and develop software from scratch that is perfectly tailored to your specific needs. We do not just code. After finishing each development sprint, our project managers and business analysts check the compliance of the developed functionality with the business goals of the project. Moreover, our developers and quality assurance experts test the CRM thoroughly to ensure the absence of imperfections and smooth work of the system.

Data Migration

Our CRM development company transfers your data from the spreadsheets and current system to the new one with care and ease. Having profound expertise and experience, our team can move all your important information without loss and negative impact on your current business tasks or processes.

Integration With Other Systems and Channels

You don’t need to worry about how to connect your newly developed CRM with other systems. We help to turn your CRM into the core omnichannel tool for sales, management, and communication integrating third-party apps, marketing and e-commerce platforms, social networks, messengers, etc.

Training & Support

We help you get the most out of your custom CRM training and your employees use its features effortlessly and effectively. Moreover, you’ll get support from our tech experts any time if you need some recommendations or some unexpected errors need to be fixed quickly.

Industries we have experience with

We have an extensive background in a range of industries, and can draw on valuable experience from our many years in business to provide our customers with sustainable solutions.

What Our Clients Say About Us?

Hesitating whether our Smart Soft Team is right for your project? Check out what the client’s say about our digital transformation services company!

Our Portfolio


WordPress Development

Gofaizen & Sherle

Website Development


WordPress Development

NewM Clinic

Web Solution Development


Website Development

Our Awards

We are proud of our awards and recognitions from various international organizations, but the most important validation comes from our clients.

Why choose Smart Soft Team?

Our custom CRM development company does not just deliver code. With business analysts, account and project managers on board, we provide deep digital transformation consulting. Moreover, we check the compliance of the software with your business goals at each subsequent stage of development.

We provide the full range of CRM development services so you don’t need to search for third-party vendors — we’ll help you cover all your needs within one company.

You can monitor all the project workflow with the help of your Personal Cabinet — a specific work environment where you can find all the project details anytime you need it. Feel free to schedule a call with our manager that will show you all the details of the Personal Cabinet.


We fully rely on European legislation in every agreement or issue regarding our software development services. That’s how we ensure efficiency and sustainability of relations with all our clients.


It means that you don’t need to sign a contract with each team member to ensure the safety and confidentiality of your data. You sign NDA once and for all team members, which saves time and helps avoid misunderstandings.


If you have some questions regarding software development and need a quick answer, you can also get a part of our digital transformation consulting services via our Help Desk. It’s a platform where we gather answers to all the client’s frequently asked questions. And, of course, you can contact our managers to have live consultations.